Privacy Policy

Hobby Works Inc. (referred to herein as "we" or "the Company") appropriately handles personal information obtained in connection with our website, products, contract development, and other business activities in accordance with the policy below.

1. Information We Collect

In connection with inquiries, business discussions, contracts, contract development, and other business activities, we may collect names, company names, email addresses, contact details, the content of inquiries, information necessary for contracts and billing, and other necessary information.

2. Purpose of Use

• To respond to and communicate regarding inquiries
• To communicate regarding business discussions, proposals, quotes, contracts, and related matters
• To provide contract development and other services, and for project management, maintenance, and support
• To manage contracts, billing, and other transactions
• To improve our website, services, and business operations
• To prevent unauthorized use, ensure security, and take other necessary safety measures
• To respond to requirements under applicable law

3. Contact Form

We use the email delivery service "Resend" to receive and be notified of submissions sent through our contact form. Information obtained through the form is processed via this service only to the extent necessary to respond to the inquiry.

4. Website Analytics

We use Google Analytics 4 and Microsoft Clarity only after a visitor allows analytics. If no choice has been made or analytics is declined, we do not load external scripts for these services, and the contact form remains available. Google Analytics 4 uses cookies and similar technologies to measure website use. Our custom analytics events are limited to predefined values such as service category, placement, the start of form entry, and the fact that the server confirmed a successful submission. We do not send names, email addresses, inquiry messages, or other form values in these events. Microsoft Clarity sends interaction information such as clicks, scrolling, mouse movement, viewport size, page views, and DOM changes to Microsoft for heatmaps and session replay used to improve the site. We configure full-page masking, including forms and submission results, and do not load Clarity when the current page, referrer, or an in-page link contains a URL query string. Analytics permission can be changed later through Analytics settings. On withdrawal, we notify the analytics services of the denied state, remove analytics first-party cookies that our website's JavaScript can delete, and reload the page in the denied state. Third-party cookies, HttpOnly cookies, and data already sent to a provider may not be deleted by this action alone.

5. Outsourcing

We may outsource the handling of personal information to cloud services, email delivery services, hosting services, and other external providers to the extent necessary to achieve the purposes of use. In such cases, we will select and supervise the outsourced party as necessary and appropriate. Information may be handled in locations outside Japan through our use of Cloudflare, Resend, Google Analytics, and Microsoft Clarity. According to information published by Microsoft, Clarity data is stored on Microsoft Azure and handled by Microsoft and Clarity.

6. Disclosure to Third Parties

We will not disclose personal information to third parties without the individual's consent, except where required by law or otherwise justified.

7. Information Entrusted by Clients in Contract Development

Personal information, confidential information, and other data entrusted to us by clients in the course of contract development work is handled in accordance with the relevant service agreement, non-disclosure agreement, personal information handling provisions, security requirements, and other terms agreed with the client.

8. Security Management

We implement necessary and appropriate security measures to prevent leakage, loss, damage, and unauthorized access to the information we obtain. A visitor's analytics permission or refusal is stored in the browser's localStorage for 180 days. According to information published by Microsoft, standard Clarity session recordings are retained for 30 days, while heatmaps, aggregated click data, and similar data are retained for 9 months.

9. Requests for Disclosure, etc.

Where an individual requests disclosure, correction, suspension of use, or similar action regarding personal information we hold, we will respond appropriately in accordance with applicable law.

10. Company Information and Contact

Hobby Works Inc.
Representative: Fumiya Yono
Head office: Osaka, Japan
Detailed location and other necessary information will be provided upon request from the individual concerned, to the extent required by law. For inquiries, please use the Contact form on this site.

11. Revisions

We may revise this policy in response to changes in law, our services, or the external services we use.

Established: August 2026